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Arthur Zhao · Real Estate Broker
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AZ Real Estate Partners 在加拿大安省 TRESA 2002 框架下的服务取消、退款及定金处理条款。How AZ Real Estate Partners handles service cancellation, reimbursable costs, and deposit trust funds under Ontario’s Trust in Real Estate Services Act, 2002.
与零售购物不同，地产经纪是专业服务——你无法”退货”，但安省法律为你提供了明确的取消权利。根据安省地产委员会（RECO 2024），所有买方与卖方代理协议均受 《信托地产服务法 2002》(TRESA) 及其更新版《职业操守守则》（2023 年 12 月 1 日生效）约束，要求书面终止通知、书面《信息指南》(Information Guide) 确认，以及对任何可报销费用的透明披露。Unlike retail purchases, real estate brokerage is a professional service — you cannot “return” it, but Ontario law gives you clear cancellation rights. According to the Real Estate Council of Ontario (RECO, 2024), all buyer and seller representation agreements in Ontario are governed by the Trust in Real Estate Services Act, 2002 (TRESA) and its updated Code of Ethics (in force since December 1, 2023), which require written termination notice, written Information Guide acknowledgement, and transparent disclosure of any reimbursable costs.
出处：Real Estate Council of Ontario — reco.on.ca（TRESA 第二阶段，2023-12-01 生效）Source: Real Estate Council of Ontario — reco.on.ca (TRESA Phase 2, effective 2023-12-01)
AZ Real Estate Partners 提供专业地产经纪服务，包括但不限于挂牌、买方代理、市场分析与交易协调。由于这是专业服务而非有形商品，传统的”退货”政策不适用。本政策阐明 TRESA 2002 框架下的服务取消与退款适用条件。AZ Real Estate Partners provides professional real estate brokerage services, including but not limited to property listing, buyer representation, market analysis, and transaction coordination. As these are professional services rather than physical goods, traditional return policies do not apply. This policy outlines the terms for service cancellation and refund eligibility under TRESA 2002.
自 TRESA 第二阶段生效以来，安省个人买方的 BRA 期限上限为 6 个月（公司买方除外）。任何一方均可通过提前 30 天书面通知取消 BRA。取消后：Since TRESA Phase 2, Ontario BRAs are limited to a maximum term of six (6) months unless the buyer is a business. Either party may cancel the BRA by providing 30 days’ written notice. Upon cancellation:
卖方可通过提前 30 天书面通知申请提前终止挂牌协议。终止时：Sellers may request early termination of the Listing Agreement by providing 30 days’ written notice. In the event of early termination:
布置费与已支付的营销费用：除非挂牌协议另有具体条款，卖方需向经纪公司报销已代为支付或已承诺的布置费、专业摄影、视频、航拍、户型图与其他营销开支。Staging & pre-paid marketing costs: unless the Listing Agreement contains specific provisions stating otherwise, the Seller shall be responsible for reimbursing the Brokerage for any staging costs, professional photography, videography, drone, floor plans, and other marketing expenses that have already been paid or committed to on the Seller’s behalf.
如有要求，将在终止前或终止当时提供逐项费用清单。An itemized statement of these expenses will be provided upon request prior to or at the time of termination.
买卖合同（Agreement of Purchase and Sale）下的定金，按照 TRESA 2002 与安省 536/20 条例 存放于经纪公司的地产信托账户。定金的释放遵循买卖合同条款及适用的安省地产法——不受本取消政策约束。定金争议通过相互解除（Mutual Release）流程或法庭裁决处理。Deposits submitted as part of an Agreement of Purchase and Sale are held in the Brokerage’s Real Estate Trust Account in accordance with TRESA 2002 and Ontario Regulation 536/20. The release of deposit funds is governed by the terms of the purchase agreement and applicable Ontario real estate law — not by this cancellation policy. Disputes regarding deposits are resolved through the mutual release process or, where required, by court order.
所有取消请求必须以书面形式通过以下任一方式提交：All cancellation requests must be submitted in writing via one of the following methods:
我们相信赢得忠诚靠的是服务，而不是合同。如果你在合作过程中觉得我们没有达到你的预期，欢迎直接联系——在走任何正式取消流程之前，我们会优先解决你的顾虑。We believe great service earns loyalty — not contracts. If at any point you feel our service does not meet your expectations, we encourage you to reach out directly so we can address your concerns before any formal cancellation is necessary.
这一页讲的是法律层面的取消机制。服务承诺页 进一步说明我承诺高于行业最低线的内容——分阶段签约（3 天 → 2 周 → 3 个月）、四项书面服务条款、买家 18 个月免费转售保证。 This page covers the legal cancellation mechanics. The Service Guarantee page goes further: phased commitment (3 days → 2 weeks → 3 months), four written service terms, and the 18-month free resell guarantee for buyers.
Q1 我可以随时取消买方代理协议吗？Can I cancel a Buyer Representation Agreement at any time?
可以。任何一方均可凭 30 天书面通知终止 BRA。在 TRESA 第二阶段下，安省个人买方 BRA 不得超过 6 个月。注意：协议有效期内带你实地看过的房源，仍受原佣金结构约束，期限以协议中规定的留存期为准。Yes. Either party may terminate a BRA with 30 days’ written notice. Under TRESA Phase 2, an Ontario BRA cannot exceed six months for individual buyers. Note that any property physically shown to you during the active term remains subject to the original commission structure during the holdover period specified in your agreement.
Q2 如果我提前取消挂牌，需要承担哪些费用？What costs am I responsible for if I cancel my listing early?
卖方仅需报销经纪公司已代为支付或已承诺的实际开支——通常包括布置费、专业摄影、视频、航拍、户型图与付费广告。取消本身不产生佣金；除非挂牌期内介绍的买家在留存期内完成购买。Sellers reimburse only the out-of-pocket costs the brokerage has already paid or committed on the Seller’s behalf — typically staging, professional photography, videography, drone, floor plans, and paid ad placements. No commission is owed on cancellation unless a buyer introduced during the listing term purchases within the holdover period.
Q3 如果交易告吹，我的定金可以退吗？Is my deposit refundable if the deal falls through?
存放于经纪公司地产信托账户的定金，只能通过买卖双方签署的相互解除（Mutual Release），或法庭裁决释放——依据 TRESA 2002 与安省 536/20 条例。经纪公司无权单方面退还定金。Deposits held in the brokerage’s Real Estate Trust Account can only be released by a signed mutual release from buyer and seller, or by a court order, per TRESA 2002 and Ontario Regulation 536/20. A brokerage cannot unilaterally return a deposit.
Q4 安省给买方代理协议提供冷静期吗？Does Ontario give buyers a cooling-off period on representation agreements?
没有。安省没有为买方或卖方代理协议设立法定冷静期——10 天冷静期仅适用于《公寓法 1998》下的预售期房（楼花）购买。代理协议的终止须通过上述 30 天书面通知流程。No. Ontario does not provide a statutory cooling-off period for Buyer or Seller Representation Agreements. The 10-day cooling-off rule applies only to pre-construction condominium purchases under the Condominium Act, 1998. Termination of a representation agreement follows the 30-day written notice process.
Q5 如何正式终止与 Arthur Zhao 的协议？How do I formally terminate my agreement with Arthur Zhao?
向 home@arthurzhao.realtor 发送一封简短的书面通知，注明你的姓名、地址或档案编号，以及生效日期。你将收到一份相互解除表（OREA Form 301 或同等文件）签署，如适用，会附带逐项可报销费用清单。Send a short written notice by email to home@arthurzhao.realtor stating your name, the address or file reference, and the effective date. You will receive a Mutual Release form (OREA Form 301 or equivalent) to sign, along with an itemized statement of any reimbursable costs if applicable.
本政策仅供参考，不优先于已签署协议中的具体条款。如有冲突，以已签署协议为准。This policy is provided for informational purposes and does not override the specific terms of any signed agreement. In the event of a conflict, the signed agreement shall prevail.
Arthur Zhao · Real Estate Broker
基于 Arthur Zhao 100+ 篇专业文章，
为您解答买房、卖房、投资、贷款等问题。