不满意？随时取消。
所有承诺，落在纸上。 Cancel anytime if you’re not satisfied.
Everything in writing.

AZ 服务承诺由两块组成。分阶段签约——3 天试合作 → 2 周续约 → 3 个月正式期，任何阶段不满意书面通知即结束。四项书面条款——服务由持牌人本人执行、工作日当天回复、佣金与费用结构签前书面列出。买家额外赠送 18 个月免费转售保证：通过我买入的房产，交接后 18 个月内若决定卖出且对原决策不满意，我免费担任 listing 经纪（zero listing-side commission）。所有承诺以”AZ Service Guarantee Schedule”附件形式写入 OREA Form 200 (Listing) 或 Form 300 (BRA) ——未写入合同的承诺不构成承诺。 The AZ Service Guarantee has two parts. Phased commitment — 3-day trial → 2-week renewal → 3-month full term, ended at any stage with written notice. Four written terms — service delivered personally by the licensed principal, same-business-day reply, weekly written updates, full commission and cost structure on paper before signing. Buyers also receive an 18-month resell guarantee: any home purchased through me, if you decide to sell within 18 months of closing because the original decision turned out wrong, I act as your listing agent at zero listing-side commission. All terms attach to OREA Form 200 (Listing) or Form 300 (BRA) as the “AZ Service Guarantee Schedule.” A guarantee not in writing is not a guarantee.

依据：Sources: Trust in Real Estate Services Act, 2002 (TRESA) · TRESA Phase 2 Code of Ethics (2023-12-01) · OREA Form 200 · OREA Form 300 · Real Estate Council of Ontario.

分阶段签约Phased Commitment

→

→

为什么是 3 个月而不是 6 个月？ According to AZ Real Estate Partners 内部数据 (2024–2026)，我所有买家客户从签约到成交的平均合作时间是 4 个月。3 个月正式期 + 必要时续约一次，正好覆盖大多数交易；锁 6 个月既没必要，也对你不公平。这条数据在签约时也会告诉你——你需要知道自己签的是什么。 Why 3 months and not 6? According to AZ Real Estate Partners internal data (2024–2026), my average buyer engagement from signing to closing has been 4 months. A 3-month term plus one optional renewal covers most transactions cleanly; locking in for 6 isn’t necessary and isn’t fair to you. You’ll see this number at signing — you should know what you’re committing to.

看出区别See the Difference

3 天 → 2 周 → 3 个月。不满意书面通知即结束。 3 days → 2 weeks → 3 months. Written notice exits at any stage.

不锁 6 个月。3 天试合作 → 2 周续约 → 3 个月正式期。每一阶段都允许书面通知结束（TRESA 标准 30 天 notice 在 3-month 阶段适用；前两阶段 BRA 直接到期）。 No 6-month lock. 3-day trial → 2-week renewal → 3-month full term. Every stage exits on written notice (TRESA’s standard 30-day notice applies during the 3-month term; the first two stages simply expire).

持牌人亲自做，不转给没经验的人。 Done by the licensed principal, not handed off.

定价、报价策略、合同条款、谈判、关键决策——由 Arthur 本人执行。不外包给刚入行的 junior、不是找到客户就失踪。每一份签约都包括书面的服务范围清单，哪些由团队支持、哪些必须 Arthur 亲自，写清楚。Fiduciary baseline：主动披露房产已知重大事实、严守客户信息保密——TRESA 的法定底线，默认适用、不另列承诺。 Pricing, offer strategy, contract terms, negotiation, key decisions — handled by Arthur directly. No handing off to an untrained junior, no disappearing after the contract is signed. Every engagement includes a written scope of service: what the team supports, what I handle personally, itemized. Fiduciary baseline: full disclosure of material facts known about a property and strict confidentiality of your information — TRESA’s statutory floor, applies by default, not listed separately because it isn’t optional.

工作日当天回复，每周书面更新。 Same-business-day reply, written weekly updates.

Listing 期间或主动找房期间：电话/短信/邮件 当天工作时间内回复（active 时段通常 30 分钟内）。卖家每周收到书面市场更新——看房次数、买家反馈、同区成交、价格建议（含理由）。买家每次看房后提供复盘、每次价格波动同步。必要停联期（出差、关键谈判期）提前告知返回时间。 During an active listing or search: calls, texts, emails answered the same business day (typically within 30 minutes during active sessions). Sellers get a written weekly market update — showing count, buyer feedback, comparable activity, pricing recommendation with reasoning. Buyers get a debrief after every showing and a sync on every price move. Unavoidable pauses (travel, blackout periods during negotiation) are flagged in advance with a return date.

签约前看到全部数字，不靠”事后再说”。 Every number on the table before you sign.

佣金结构、拆分比例、可能产生的差额情形（买家 BRA co-op shortfall / 卖家 holdover / 提前终止的 marketing 成本）、包含与不包含的服务——签合同之前全部书面列出。没有”回头再说”，没有只有口头的折扣，没有”行业惯例”式的含糊。 Commission rate, split, every scenario that could create a shortfall (buyer BRA co-op differential / seller holdover / marketing reimbursement on early termination), and exactly what is and isn’t included — all in writing before signing. No “we’ll figure it out later,” no verbal-only discounts, no “industry convention” hand-waving.

买家专属Buyer-Only Bonus

18

个月转售保证months

我亲自做。
Partner 做后台。 I show up personally.
My partners run the back office.

很多地产团队的常见模式是：主经纪签约客户，之后看房、沟通、谈判都交给助理或 junior。我的做法相反——对我自己的客户，从第一次看房到最后签合同，都由我本人执行。背后有 Partner（持牌、长期培训、不是助理）专做后台专业环节：文件、行政、合规、协调。你雇的判断力，就是坐在谈判桌前的判断力。 Many real estate teams sign you with the lead agent and then hand follow-up to assistants or junior staff. My approach is the opposite — for every one of my own clients, from the first showing to the signed contract, I execute it personally. Behind me are Partners (licensed, long-term, deliberately trained — not assistants) who handle back-office specialties: paperwork, admin, compliance, coordination. The judgment you hired is the judgment that shows up at the table.

看完整团队结构See the full team approach →

FAQ

合法。TRESA Phase 2 只规定 BRA 的最长期限（非商业买家 6 个月），没有规定最短期限。一份 3-day 的 BRA 用 OREA Form 300 标准模板，到期日填 3 天后，照常签字双方留底——完全有效。这种用法在行业里不常见，但完全在法规允许范围内。我用它的目的是降低你”试一下”的门槛——既然法律没规定 minimum，我就给客户最低风险的起点。 Yes. TRESA Phase 2 sets a maximum BRA term (6 months for non-business buyers); it does not set a minimum. A 3-day BRA uses the standard OREA Form 300 with the expiry date set 3 days out, signed by both parties, kept on file — fully valid. It’s uncommon in the industry, but well within the rules. I use it to lower the “try me out” bar — since the law doesn’t mandate a minimum, I give clients the lowest-risk entry point.

没有 catch，但有边界，全部写进 BRA Schedule：(1) 仅适用于通过我作为买方经纪购入的房产；(2) 免除的是 listing-side commission（一般是 2.5%）；买方经纪佣金（一般 2.5%）按 MLS® 标准照付——这部分钱给的是另一家经纪公司，不是我；(3) 18 个月从交接日起算。在这些条件之外，没有其他附加要求——不要求你只能找我做买方再下一套，也不要求达到某个最低售价。 No catch, but boundaries, all written into the BRA Schedule: (1) applies only to homes bought with me as buyer-agent; (2) the listing-side commission is waived (typically 2.5%); the buyer-agent commission (typically 2.5%) is offered per MLS® standard — that money goes to the other brokerage, not me; (3) 18 months runs from closing. Beyond those, nothing else attaches — you’re not required to use me on the next purchase, and there’s no minimum sale-price condition.

加一页 Schedule。标题写 “AZ Service Guarantee Schedule”，内容把这一页上的所有承诺（含 18 个月转售保证）用合同语言写进去，双方签字，作为 OREA Form 200 或 Form 300 的附件。一旦我违反其中任何一条，你除了标准的 30 天 notice 路径，还有 terminate for cause 的书面依据——不需要等 30 天，也不受 holdover clause 约束（因过错方在我）。任何愿意为自己承诺负责的经纪，都不会拒绝签这份 Schedule。 Add a Schedule. Title it “AZ Service Guarantee Schedule,” restate every commitment on this page (including the 18-month resell) in contract language, both sides sign, attach to OREA Form 200 or Form 300. If I breach, you have — on top of the standard 30-day notice — a documented basis to terminate for cause, without the 30-day wait and without holdover applying (the fault is mine). Any agent willing to stand behind their promises won’t refuse to sign that Schedule.

周一至周五、安省公共假期除外、上午 9 点至下午 8 点之间收到的消息，当日回复。周末和假期我也会查信息，但承诺响应时间仅限工作日。一个例外：正在谈判中的 offer，7 天 × 24 小时随时联系——价格和 condition 不等你醒来。 Monday through Friday, excluding Ontario statutory holidays, messages received 9am–8pm get a same-day reply. I check messages on weekends and holidays too, but the commitment window is weekdays. One exception: active offer negotiation — 7×24, always reachable, because price and conditions won’t wait for morning.

可以谈，没有规定。安省没有任何法律、法规、行业条款规定固定的佣金比例——”5% + HST”只是 GTA 常见惯例，不是强制标准。可替代结构包括：分级（前 $1M 为 5%，之上为 2.5%）、固定费率、不同买方比例、flat-fee 等。具体金额与你我都会在签约前讨论并写进 Form 200 / Form 300。更完整的佣金机制见 佣金详解页。 Yes, negotiable, no rule. No law, regulation, or industry code in Ontario mandates a commission rate — “5% + HST” is a common GTA convention, not a required standard. Alternatives include tiered (5% on the first $1M, 2.5% above), flat fee, different buyer-side percentages, hybrid models. The actual number is discussed and written into Form 200 / Form 300 before signing. Full breakdown on the commission page.