Any promise worth making belongs in the contract — including every line on this page.
In Ontario, verbal commitments outside the Listing or Buyer Representation Agreement — including "you can cancel any time," "I'll stay in touch," "commission is flexible" — are not enforceable. Whichever agent you hire (me or anyone else), insist on one thing: verbal promises written into a Schedule or Amendment attached to the contract. An honest agent will not refuse to put their own commitments on paper.
3 days → 2 weeks → 3 months.
No 6-month lock-in upfront. Three days to test the rhythm, two weeks to verify communication and service, then a 3-month standard term. Written notice ends it at any stage.
Four things, on paper.
Each is attached as a Schedule to OREA Form 200 or Form 300. A breach gives you a documented basis to terminate for cause.
3 days → 2 weeks → 3 months. Written notice exits at any stage.
No 6-month lock. 3-day trial → 2-week renewal → 3-month full term. Every stage exits on written notice (TRESA's standard 30-day notice applies during the 3-month term; the first two stages simply expire).
Done by the licensed principal, not handed off.
Pricing, offer strategy, contract terms, negotiation, key decisions — handled by Arthur directly. No handing off to an untrained junior, no disappearing after the contract is signed. Every engagement includes a written scope of service: what the team supports, what I handle personally, itemized. Fiduciary baseline: full disclosure of material facts known about a property and strict confidentiality of your information — TRESA's statutory floor, applies by default, not listed separately because it isn't optional.
Same-business-day reply, written weekly updates.
During an active listing or search: calls, texts, emails answered the same business day (typically within 30 minutes during active sessions). Sellers get a written weekly market update — showing count, buyer feedback, comparable activity, pricing recommendation with reasoning. Buyers get a debrief after every showing and a sync on every price move. Unavoidable pauses (travel, blackout periods during negotiation) are flagged in advance with a return date.
Every number on the table before you sign.
Commission rate, split, every scenario that could create a shortfall (buyer BRA co-op differential / seller holdover / marketing reimbursement on early termination), and exactly what is and isn't included — all in writing before signing. No "we'll figure it out later," no verbal-only discounts, no "industry convention" hand-waving.
I show up personally.
My partners run the back office.
Many real estate teams sign you with the lead agent and then hand follow-up to assistants or junior staff. My approach is the opposite — for every one of my own clients, from the first showing to the signed contract, I execute it personally. Behind me are Partners (licensed, long-term, deliberately trained — not assistants) who handle back-office specialties: paperwork, admin, compliance, coordination. The judgment you hired is the judgment that shows up at the table.
Questions you might have.
A 30-minute call first. Then decide on 3 days.
30 minutes to walk through your situation and see if the four guarantees fit. If yes, the next step is a 3-day trial. If not, no hard feelings — you'll at least know what to ask the next agent.
