According to RECO (Real Estate Council of Ontario, 2026), there are over 100,000 registered real estate salespeople and brokers in Ontario. The quality difference between the top 10% and the average is enormous — and in a major purchase, that gap can cost (or save) you tens of thousands of dollars. Here’s how to tell them apart.
❓ 10 Essential Interview Questions
1
“How many homes have you sold in my target area in the last 12 months?”
Good answer: specific numbers with examples. An agent who works citywide but has never transacted in your neighbourhood cannot give you meaningful price guidance. Deep local knowledge matters more than high total volume across multiple markets.
2
“What is your sale-to-list ratio for buyer clients?”
A good buyer’s agent should consistently help clients purchase below asking price in a buyer’s market. Agents who consistently close above asking price on buyer deals are either working primarily for sellers, or lack negotiation skills. In 2026’s buyer’s market, you should be getting discounts.
3
“What professional designations do you hold?”
ABR (Accredited Buyer’s Representative) = specialized training in buyer advocacy; MCNE = negotiation expert; SRS = seller specialist. Designations represent voluntary advanced education beyond the basic license. Agents who invest in continuing education tend to deliver better service.
4
“Can you provide client references I can call directly?”
Immediate agreement + real names and phone numbers = green flag. Hesitation or offering only Google reviews = yellow flag. Speak directly to past clients about the actual experience — were they communicated with clearly? Did the agent advocate strongly for their interests? Were there any surprises?
Questions 5–10: Critical Follow-Ups
⑤ “If you’re representing both the buyer and seller on the same property, how do you handle the conflict of interest?” (Multiple representation is legal in Ontario but has real risks)
⑥ “What’s your typical response time for messages? How do I reach you in an urgent offer situation?”
⑦ “What is your commission arrangement? If the seller offers less than your BRA rate, who pays the difference?”
⑧ “Walk me through how you determine the right offer price for a property.”
⑨ “Are the lawyers, inspectors, and mortgage brokers you recommend independent, or do you have a financial relationship with them?”
⑩ “If I’m not satisfied with the service, can I exit the BRA early? What’s your termination process?”
💡 Arthur’s Honest Take
A great agent welcomes these questions. If an agent gets defensive, vague, or tries to skip to signing the BRA without addressing your questions — that’s your answer. You’re about to make one of the largest financial decisions of your life. You deserve an agent who can pass this interview.
❓ FAQ
Q: How do I check if a real estate agent is licensed in Ontario?
Search the RECO public register at reco.on.ca. You can verify the agent’s registration status, brokerage affiliation, and any past disciplinary actions. Always verify before signing a BRA.
Q: Is it better to work with a team or a solo agent?
Teams offer backup coverage and specialized support, but you need to know exactly who will be handling your file. With solo agents, you get undivided attention but limited backup. Ask specifically: “Who will be my primary contact, and who covers for you when you’re unavailable?”
AZ
Arthur Zhao
Broker · FRI · ABR · SRS · MCNE · E-PRO | AZ Real Estate Partners
📞 416-277-3836 | arthurzhao.realtor
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